We stand by your side
Dear customers and business partners,
We hope you and your families and colleagues are fine. Surely you are concerned about your families and your company. The spread of the coronavirus (COVID-19) is a major challenge for all of us worldwide.
We would like to inform you that we will continue to be at your side even under the current difficult conditions in plant-related fire protection. In the last few weeks, we have taken numerous measures to protect the health of our employees and our business partners, while continuing to reliably provide you with our services and expertise. As far as communication channels and working methods are concerned, we are continuously adapting to the respective framework conditions. Our aim is to continue to ensure the best fire protection solution for your processes as usual.
Together with you, we will find the right way to successfully implement your fire protection projects even under the prevailing situation and ensure the safe operation of your fire protection system, 24 hours a day, 7 days a week. Your usual contact persons at WAGNER are still available for you. You can reach our teams in sales, project management and service by telephone and e-mail. Please find our contact details here.
Stay healthy
With kind regards
Werner Wagner Torsten Wagner Steffen Springer
Management Board WAGNER Group GmbH
FAQ: Important questions and answers about service and communication
How does WAGNER protect employees and business processes?
We have done a lot to ensure the protection of our employees and thereby also the workability of the company. A large part of our employees work in the home office these days and use different digital channels to secure the coordination among each other and with our customers and business partners. Meetings with customers and business partners also take place digitally. We have ensured a continuous presence at our locations to ensure that all business-critical processes continue to work reliably.
How is the security of the supply chain guaranteed?
We have implemented regulations in the incoming and outgoing goods areas to avoid physical contact between our partners and employees. In addition, we are constantly reviewing further sensible measures to reduce the risk of infection.
How does WAGNER ensure service and maintenance?
The activities within the scope of service and maintenance measures continue as usual. We take into account strict hygiene regulations as well as the requirements of our customers and business partners.